The Company has established comprehensive policies and guidelines in accordance with the principles of good corporate governance. These guidelines serve as a framework for the Board of Directors, management, and employees in conducting business ethically, responsibly, and transparently. The policies cover the following key areas:
1. Human Rights and Employee Relations
1. Respect human rights and prohibit discrimination based on race, religion, gender, age, education, marital status, or any other personal characteristics. Personal rights, freedoms, and personal data are protected.
2. Maintain fair and transparent systems for performance evaluation, compensation, rewards, and disciplinary actions.
3. Promote continuous and equitable development of employees’ skills, knowledge, and capabilities, and implement succession plans for all key positions.
4. Base appointments, transfers, and promotions on qualifications, competence, suitability, and performance, with decisions made fairly and transparently.
5. Encourage work-life balance through activities that support physical health, mental well-being, and quality of life for employees, their families, communities, and society.
6. Establish clear procedures and mechanisms to address employee grievances and requests for fair treatment.
2. Community, Society, Environment, Health, and Safety
1. Comply fully with all applicable laws and regulations relating to Quality, Safety, Health, and Environment (QSHE), and implement internationally recognized management systems.
2. Design and apply environmentally friendly technologies and manage hazardous substances and waste systematically.
3. Monitor and evaluate operations to minimize impacts on the environment, occupational health, safety, communities, and society.
4. Use resources and energy efficiently and responsibly to maintain environmental balance.
5. Participate in social development, environmental conservation, and quality-of-life improvement initiatives based on sustainable development principles.
6. Foster awareness of social and environmental responsibility at all levels of the organization.
7. Preserve and promote national traditions and culture by supporting relevant public and private initiatives for the benefit of communities and society.
3. Giving and Receiving Gifts or Other Benefits
1. Perform duties with honesty, integrity, diligence, and accountability.
2. Disclose all relevant and accurate information to ensure transparency and prevent misleading reports.
3. Do not solicit or accept assets, gifts, or benefits from business partners in exchange for improper actions, omissions, or special privileges.
4. Do not use one’s position or authority for personal gain.
5. Accept gifts or tokens of appreciation only on appropriate occasions and in accordance with customary practices and Company regulations. Any gift exceeding the permitted value must be disclosed to the appropriate supervisor.
6. Avoid activities or relationships that may impair impartiality or create conflicts with the Company’s interests.
4. Conflicts of Interest
1. Avoid any actions that may create conflicts between personal interests and the interests of the Company.
2. Exercise caution in personal relationships or external business activities that may conflict with Company interests or affect workplace harmony.
3. Do not use Company information or opportunities for personal benefit or outside activities that interfere with job responsibilities.
4. Do not engage in activities that compete with or undermine the Company’s business interests.
5. Compliance with Laws, Rules, and Regulations
1. Strictly comply with all applicable laws and internal policies and remain informed of legal and regulatory changes relevant to one’s duties.
2. Understand and communicate Company regulations, applicable laws, and disciplinary procedures clearly to subordinates.
3. Maintain appropriate discipline and standards of conduct for oneself and subordinates.
4. Support only lawful and ethical business activities and transactions.
6. Use and Protection of Company Assets, Information Technology, and Intellectual Property
1. Comply with all laws and Company policies relating to information technology.
2. Respect copyrights, trademarks, and other intellectual property rights.
3. Use Company-provided hardware and software solely for legitimate business purposes.
4. Restrict external access to Company data and systems to authorized purposes and ensure compliance with relevant policies.
5. Safeguard information systems and maintain password confidentiality.
6. Use Company assets efficiently and solely for the benefit of the Company.
7. Protect intellectual property and confidential information from loss, damage, unauthorized disclosure, or misuse.
7. Customer Relations and Product Quality / Marketing Communications
1. Advertise and promote products and services truthfully and ethically, without causing misunderstanding or social conflict.
2. Deliver products and services in accordance with commitments made to customers.
3. Maintain high standards of product and service quality to ensure customer confidence and satisfaction.
4. Promptly address customer complaints and provide regular updates when corrective actions require additional time.
5. Do not solicit or accept money, gifts, or other benefits from customers that may imply dishonest conduct.
8. Business Partners (Suppliers and Creditors)
1. Honor all contractual terms and conditions. If compliance is not possible, promptly communicate and negotiate fair solutions and remedies.
2. Conduct procurement transparently and treat all stakeholders equally, fairly, and in a verifiable manner.
3. Procure goods and services only from suppliers that comply with laws and do not engage in unlawful labor practices or unethical production methods.
4. Consider product and service quality and safety, especially where they may affect the health and well-being of users, employees, communities, and the environment.
5. Do not use procurement information for personal gain or for unauthorized third parties.
6. Negotiate and execute contracts fairly and without taking unfair advantage of counterparties, while protecting the Company’s reputation and image.
9. Fair Competition
1. Do not damage competitors’ reputations through false accusations, defamation, or unsupported statements.
2. Do not obtain competitors’ confidential information through dishonest or improper means.
3. Promote fair competition and comply strictly with competition laws and regulations.
4. Do not enter into agreements with competitors or others that restrict or reduce market competition.
5. Conduct business with honesty, fairness, and respect for mutual interests.
6. Operate with integrity and in accordance with sound business ethics.